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General terms and conditions of sale INOBO


Preamble/identity of the seller

The present general terms and conditions of sale apply to sales made through the www.inobo-kiteboarding.com website, entered into between the company Inobo, a simplified share company with a capital of 5,000 euros, registered in the Brest RCS under No. 828 020 123, Headquartered at 2, rue François Verny, 29200 BREST and any consumer purchaser with full legal capacity, or any non-professional purchaser

Vendor Contact Information :
INOBO

Headquarters: 2, rue François Verny 
RCS:  828 020 123 R.C. S Brest

SIRET: 828 020 123 00018 
Phone: 06 79 33 62 01 
Mail: [email protected] 

We do everything we can to satisfy you On this site we present all the essential characteristics of the products. We will pay attention to the comments you provide to us (click here to go to the section Contact Us). The customer is obliged to refer to the description of each product sold on the site in order to know the properties and the essential characteristics. The user manual is also available online : user manuel.

The customer acknowledges having communicated, prior to the award of his order, in a legible and understandable manner, the present general Conditions of sale and all the information listed in article L. 221-5 of the consumer Code and Including the following information:

  • THE INFORMATION PROVIDED IN THE ARTICLESL. 111-1 AND L. 111-2 (INCLUDING THE ESSENTIAL CHARACTERISTICS OF THE PRODUCTS AND THEIR PRICE);
  • THE CONDITIONS, THE TIME LIMIT AND THE PROCEDURES FOR EXERCISING THE RIGHT OF WITHDRAWAL AND THE STANDARD FORM ;
  • THE FACT THAT THE CUSTOMER BEARS THE COST OF RETURNING THE PROPERTY IN CASE OF WITHDRAWAL ;
  • INFORMATION ABOUT THE SELLER’S CONTACT DETAILS, DISPUTE RESOLUTION METHODS.

These general terms and conditions are presented in French language.

The general Conditions of sale may be subject to further modifications, the applicable version will be the one in force on the site on the date of the order by the customer.

1 The different steps to follow for the conclusion of the online contract

1.1 Order

You make your selection by browsing the pages of our site. Your selections are added to your shopping cart when you click on “Add this product to the shopping cart”. At any time of your browsing on our site, you can validate your order by clicking on “Validate my order”.

You can also order:

By phone at 0033 79 33 62 01 .
Monday to Friday from 9am to 6pm. 

1.2 Validation of the contract 

When you click “Validate my Order”, a confirmation message appears. It summarizes all the selected products and options. It summarizes all the selected products and options.
You must verify in this order form all the information transmitted, and in particular all the elements useful for the delivery (address of delivery, digicode, telephones…).

If you do not have to modify the form, then you must read these terms. If you accept them, you must check the box “I have read the general terms and conditions of sale and I accept them wholeheartedly”. Any order implies acceptance of the present.
To continue your order, you must click on “Pay my order”.
After payment on our secure server (see “Payment”), an acknowledgement is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

1.3 Technical means of identification and correction of errors

At any time you have the ability to identify and correct your mistakes when entering your data. When you see an error after the conclusion of the contract, you must contact us (Click here to access the “Contact Us” section.

2. The procedures for archiving and accessing the contract 

We will carry out an archiving of contracts, orders and invoices on a reliable and durable support.

You have the right to communicate these documents for orders of an amount greater than or equal to €120.

3. Legal guarantees

3.1 Legal guarantees

The products sold on the site comply with the regulations in France and are entitled to the full right :

  • OF THE LEGAL GUARANTEE OF CONFORMITY, FOR PRODUCTS APPARENTLY DEFECTIVE, DAMAGED OR NOT CORRESPONDING TO THE ORDER.
  • OF THE LEGAL GUARANTEE AGAINST LATENT DEFECTS ARISING FROM A DEFECT IN MATERIAL, DESIGN OR MANUFACTURE AFFECTING THE DELIVERED PRODUCTS AND MAKING THEM UNFIT FOR USE.

As part of the legal guarantee of conformity, the customer :

Has two years from the issuance of the property to act against the seller .

-May choose between repair or replacement of the ordered product, subject to the cost conditions provided for in article  L217 of the consumer Code .

-Is exempt from reporting proof of the existence of the product’s failure to comply during the 24 months following the issuance of the product.

-The legal guarantee of conformity applies irrespective of the commercial guarantee which may cover the product.

-The customer may decide to implement the guarantee against hidden defects in accordance with article 1641 of the Civil Code ; In this case, it may choose between the resolution of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.

The seller will reimburse, replace or cause to be repaired the products or parts under warranty deemed to be non-compliant or defective.

3.2 Liability

We do everything we can to satisfy you We are responsible for the proper execution of these general terms and conditions. Nevertheless our liability may not be incurred by means of a fortuitous case, a case of force majeure, the unpredictable and insurmountable fact of a third party to the contract or due to the non-conformity of the product with foreign legislation in the event of delivery in a Country other than France, use of the product for professional purposes, neglect or lack of maintenance on the part of the customer or normal wear and tear of the product.

4. The deadlines, costs and terms of delivery 

4.1 Terms of delivery 

We will deliver the products to the address indicated in the order form.

4.2 Delivery Time

We will deliver you no later than the date indicated in the confirmation message of your order.

In case of delay in the delivery, we will inform you by email as soon as possible and we will propose a new date.

In accordance with article L. 216-2 of the consumer code, in case of failure to fulfil its delivery obligation at the expiration of the specified delivery time or, failing that, no later than thirty days after the order, the customer may resolve his order by letter Recommended with request for notice of receipt or written on another durable medium, if, after having directed, under the same terms, the seller to make the delivery within a reasonable additional time, the latter did not execute within that time In the event of a resolution of the order, the seller will reimburse the customer for the sums paid, no later than fourteen days after the date of denunciation of the order, excluding any additional compensation.

4.3 Shipping costs

The shipping costs for any deliverable order are calculated in your shopping cart. 

4.4 Tracking the delivery 

You can contact us by phone for any questions related to your delivery (Click here To access the “Contact Us” section)

5. The price 

The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include the cost of processing your order.

If you request a shipment out of French territory, your order may be subject to any taxes and customs duties when it arrives at your destination. The payment of these fees and taxes is your responsibility and we invite you to inquire with the competent authorities in your country. You must also check the possibilities of importing or using the products you order us in the country of destination.

6. The payment modalities and the means of securing 

We will box your payment at the conclusion of the online contract. 

6.1 Means of payment

You have several payment methods to pay for your purchases on INOBO :

-either by credit cards: Visa, Mastercard, credit card. 
The payment is made on the secured bank server of our partner Crédit Mutual de Bretagne.  This implies that no banking information about you will pass through our site.

The payment by credit card is therefore perfectly secure; Your order will be registered and validated as soon as the payment is accepted by the bank you have chosen.

-either by PayPal:
With PayPal your financial information is never communicated to INOBO. Indeed, PayPal encrypts and protects your card number. Pay online by simply indicating your email address and password. This implies customer acceptance of PayPal’s terms of use.

6.2 Security 

Payments via our site are subject to a security system. We have adopted the secure Socket Layer (SSL) protocol to encrypt credit card information. To protect you from a possible intrusion, we do not store the credit card numbers on our IT servers. The credit card numbers are processed by the Crédit mutual de Bretagne  which returns us a number authorization.

7. Procedures for exercising the right of withdrawal

In accordance with the legal provisions, within 14 days after receipt of your product, you can exercise your right of withdrawal. You do not have to justify reasons or pay a penalty. With the exception of the return costs, which remain at your expense, we will reimburse you all the sums paid at the latest in the 14 days that follow your retraction. The product will have to be returned complete and in the original state.

In accordance with the legal provisions, the right of withdrawal cannot be exercised for products Made to order, according to the specific specifications of the consumer.

The right of withdrawal can be exercised online, by sending us an email to [email protected], in which case an acknowledgement on a durable medium will be immediately communicated to the customer by the seller, or any other statement, without ambiguity, Expressing the customer’s willingness to retract.

8. The duration of the contract and the validity of the price

The prices take into account the VAT applicable on the day of the order and any change of the applicable VAT rate will be automatically passed on the price of the products for sale on INOBO. The products remain the entire property of INOBO  until the complete cashing of the price by INOBO.

Our price offers are only valid in the double limit of the validity period of the supply concerned and of the stocks available. Our offers of goods and prices are valid if they appear online on the site on the day of the order.

10. Contact us/after-sales service

If you want to contact us, our customer service is available. For information on our offers or to place an order: by telephone at 0033 679 336 01  Monday to Friday from 9am to 6pm.

To follow the execution of an order, to exercise its right of withdrawal or to make the guarantee play: We provide you with a telephone number indicated in your order confirmation e-mail.

or through the following form: Customer Service

11. Intellectual Property

All elements of the inobo-kiteboarding.com site, whether they are VisualsOU sound, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of INOBO or their respective owners.

Any hypertext link to the site of inobo-kiteboarding.com  and using, in particular, the technique of framing, deep-linking, in-line linking or any other deep-link technique is in any case formally forbidden.
In any case, any link, even if tacitly authorized, must be withdrawn on request of INOBO.

12. Personal Information

We collect your personal information for the management of your orders and the monitoring of our business relations. They may be forwarded to our partners exclusively for the execution of your orders, in accordance with these general Conditions.

In accordance with the Law on computers and freedoms of January 6, 1978, you have the right to access, delete, rectify and oppose your personal data. Just write to us online at customer Service or by mail (2 RUE FRANCOIS verny 29200 BREST), giving us your name, first name, email address, address and if possible your customer reference.

13. Proof of transactions

Unless proven otherwise, the data stored in the vendor’s computer system is proof of all transactions with the customer.

14. Force Majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, arises out of a case of force majeure, as defined in article 1218 of the civil Code.

15. Applicable law, competent jurisdiction and mediation

The present general Conditions of sale and the transactions resulting therefrom are governed and subject to French law.

All disputes to which sales transactions concluded pursuant to these Terms and Conditions may give rise, concerning their validity, interpretation, performance, termination, consequences and follow-up, and which could not have been resolved between INOBO and the client will be subject to the competent courts under common law conditions.

In accordance with article L. 612-1 of the consumer Code, the customer is informed that he may in any event resort to a conventional mediation, in particular to the Commission on consumer mediation or to mediation bodies And whose references are available on the site or any alternative dispute resolution (e.g. conciliation) in the event of a challenge.

Annex 1: Provisions of the consumer Code concerning the legal guarantee of conformity

Article L. 217-4 of the consumer Code

The seller delivers a property in accordance with the contract and responds to defects of conformity existing at the time of issuance.
It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when it was charged by the contract or was carried out under its responsibility.

Article L. 217-5 of the consumer Code

The property is in accordance with the contract:
1° If it is specific to the usual expected use of a similar property and, where applicable:
-If it corresponds to the description given by the seller and has the qualities which he has presented to the purchaser in the form of a sample or a model;
-If it presents the qualities that a purchaser can legitimately expect in respect of public declarations made by the seller, by the producer or by his representative, in particular in advertising or labelling;
2° Or if it has the characteristics defined by common agreement by the parties or is peculiar to any special use sought by the purchaser, brought to the knowledge of the seller and which the latter has accepted.

Article L. 217-12 of the consumer Code

The action resulting from the failure to comply is prescribed by two years from the issuance of the property.

Article L. 217-16 of the consumer Code

Where the purchaser requests the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of a movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days is in addition to the length of the guarantee that was left to run.
This period runs from the request for intervention by the purchaser or from the availability for repair of the property in question, if this provision is after the request for intervention.

Article 1641 of the civil Code

The seller is bound by the guarantee because of the hidden defects of the thing sold which make it unfit for the use to which it is intended, such use that the purchaser would not have acquired it, or would have given only a lesser price if he had known.

Article 1648 paragraph 1 of the civil Code

The action resulting from the redhibitory defects must be brought by the purchaser within two years after the discovery of the defect.

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